Terms and Conditions

Effective Date: 08/16/2025

1. Acceptance of Terms

By accessing and using the services of Flaim ServiceNow Solutions ("Company," "we," "us," or "our"), you ("Client," "you," or "your") agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our services.

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2. Services Description

We provide marketing consulting, ServiceNow development, and related business consulting services to help companies optimize their operations and marketing effectiveness. Specific services, deliverables, timelines, and fees will be outlined in separate project agreements or statements of work.

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3. Service Agreements

Project Scope: All projects require a signed agreement or statement of work that details specific deliverables, timelines, and payment terms.

Changes to Scope: Any changes to the agreed scope of work must be documented in writing and may result in additional fees and timeline adjustments.

Client Responsibilities: Clients must provide timely access to necessary systems, information, and personnel required for project completion.

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4. Payment Terms

Invoicing: Invoices will be sent according to the payment schedule outlined in the project agreement, typically requiring payment within 30 days of invoice date.

Late Payments: Late payments may incur a 1.5% monthly service charge and may result in suspension of services until payment is received.

Expenses: Client is responsible for pre-approved project-related expenses such as software licenses, travel costs, or third-party tools.

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5. Intellectual Property

Client Materials: Client retains ownership of all pre-existing materials, data, and intellectual property provided to us.

Work Product: Upon full payment, Client receives ownership of custom deliverables created specifically for their project.

Company Methods: We retain ownership of our proprietary methodologies, tools, templates, and general knowledge used in delivering services.

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6. Confidentiality

Mutual Confidentiality: Both parties agree to maintain confidentiality of sensitive business information shared during the engagement.

Data Protection: We implement reasonable security measures to protect client data and information.

Non-Disclosure: We will not disclose confidential client information to third parties without written consent, except as required by law.

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7. Limitation of Liability

Service Limitation: Our liability is limited to the total amount paid by Client for the specific project or service in question.

Consequential Damages: We are not liable for indirect, consequential, or punitive damages, including lost profits or business interruption.

Client Systems: We are not responsible for any damages to client systems, provided services are performed according to industry standards.

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8. Warranties and Disclaimers

Service Quality: We warrant that services will be performed in a professional manner consistent with industry standards.

No Guarantees: We do not guarantee specific business outcomes, ROI, or performance improvements, as results depend on many factors beyond our control.

Third-Party Tools: We disclaim warranties related to third-party software, platforms, or services recommended or implemented.

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9. Termination

Either Party: Either party may terminate the engagement with 30 days written notice.

Immediate Termination: Either party may terminate immediately for material breach that remains uncured after 15 days written notice.

Effect of Termination: Client pays for all services performed through the termination date. Confidentiality obligations survive termination.

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10. Dispute Resolution

Governing Law: These terms are governed by the laws of New Jersey, United States.

Mediation: Disputes will first be addressed through good faith negotiations, then binding mediation if necessary.

Jurisdiction: Any legal proceedings will be conducted in the courts of New Jersey.

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11. General Provisions

Entire Agreement: Project-specific agreements, together with these terms, constitute the entire agreement between parties.

Amendments: Changes to these terms must be made in writing and signed by both parties.

Severability: If any provision is found unenforceable, the remainder of these terms remains in effect.

Force Majeure: Neither party is liable for delays caused by circumstances beyond reasonable control.

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12. Website Terms

Content Use: Website content is for informational purposes only and does not constitute professional advice for specific situations.

Accuracy: While we strive for accuracy, we do not warrant that website information is always current or error-free.

Links: We are not responsible for content on linked third-party websites.

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Contact Information

For questions about these terms and conditions:

Flaim ServiceNow Solutions
Email: jonflaim@flaimnow.com
Phone: 640-242-2420